Privacy Policy | hmtech.one

HM Tech Solutions LLC ("Company," "we," "us," or "our") operates the websites hmtech.one and cloud8data.com (collectively, the "Sites"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Sites, use our services, or otherwise interact with us.

By accessing or using our Sites, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Sites.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

Submit a Contact Form: Name, email address, phone number, company name, and message content.
Request an Assessment: Business details, infrastructure information, and project requirements.
Subscribe to Communications: Email address and communication preferences.
Engage Our Services: Billing information, company details, and project-related data necessary to deliver our data architecture and consulting services.

1.2 Information Collected Automatically

When you visit our Sites, we may automatically collect:

Device and Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution.
Usage Data: Pages visited, time spent on pages, referring URL, click patterns, and navigation paths.
Cookies and Similar Technologies: See Section 4 for details.

1.3 Information from Third Parties

We may receive information from third-party services we integrate with, such as analytics platforms, advertising networks, or business referral partners.

2. How We Use Your Information

We use the information we collect to:

Respond to inquiries and provide requested services.
Deliver, maintain, and improve our data solution architecture services.
Process payments and manage client accounts.
Send service-related communications, updates, and promotional materials (with your consent).
Send SMS/text messages if you have opted in (see Section 5).
Analyze Site usage to improve user experience and performance.
Detect, prevent, and address fraud, abuse, or security issues.
Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist in operating our Sites and delivering services, including:
- Amazon Web Services (AWS): Cloud hosting, serverless compute (Lambda), storage (S3), email delivery (SES), and database services.
- Stripe: Payment processing for service engagements.
- Google Fonts & Font Awesome: Typography and icon delivery via CDN.
- Analytics Providers: Website usage analytics to improve our services.
Legal Compliance: When required by law, regulation, legal process, or enforceable governmental request.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
With Your Consent: When you have given explicit permission.

4. Cookies and Tracking Technologies

Our Sites use cookies and similar technologies for the following purposes:

Essential Cookies: Required for Site functionality, such as theme preferences (light/dark mode stored in localStorage).
Analytics Cookies: Help us understand how visitors interact with our Sites so we can improve content and user experience.
Third-Party Cookies: Set by services such as Google Fonts and Font Awesome CDNs when loading resources.

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

5. SMS/Text Messaging Terms

Consent: By checking the SMS consent box on our contact form, you agree to receive text messages from HM Tech Solutions LLC regarding your inquiry, project updates, and related communications. Consent is not a condition of purchase.

Message Frequency: Message frequency varies. You may receive up to 5 messages per month related to your inquiry or active engagement.

Opt-Out: You may opt out at any time by replying STOP to any message. Upon opting out, you will receive a one-time confirmation message and no further texts.

Help: Reply HELP for assistance or contact us at info@hmtech.one.

Costs: Message and data rates may apply. Check with your wireless carrier for details.

Carriers: Carriers are not liable for delayed or undelivered messages.

Privacy: We will not share your phone number or SMS opt-in data with third parties for marketing purposes. SMS consent data is used solely for the purposes described in this Privacy Policy.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form submissions are retained for up to 24 months unless an active engagement exists. Client engagement data is retained for 7 years in accordance with business and tax obligations.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption in transit (TLS/SSL) and at rest.
Access controls and authentication requirements.
AWS infrastructure with SOC 2, ISO 27001, and FedRAMP compliance.
Regular security assessments and monitoring.

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Privacy Rights

8.1 Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

Know what personal information we collect, use, and disclose.
Request deletion of your personal information.
Opt out of the sale of personal information (we do not sell personal information).
Non-discrimination for exercising your privacy rights.

8.2 Rights Under the General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

Access your personal data and obtain a copy.
Rectify inaccurate or incomplete personal data.
Erase your personal data ("right to be forgotten").
Restrict or object to processing of your personal data.
Data portability (receive your data in a structured, machine-readable format).
Withdraw consent at any time where processing is based on consent.

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at info@hmtech.one. We will respond to verified requests within 30 days (or 45 days if an extension is necessary, with notice).

9. Children's Privacy

Our Sites and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our Sites may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party site you visit.

11. International Data Transfers

Our Sites are hosted in the United States via Amazon Web Services. If you access our Sites from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Sites, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Sites after changes are posted constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

HM Tech Solutions LLC

Reston, Virginia, United States

Email: info@hmtech.one

Website: hmtech.one